Do you need emergency repairs as a result of a storm, flood or natural disaster? Call SES.

If your repair request is not an emergency, please submit your property maintenance request here.

What are Emergency Repairs?

Emergency repairs in a rental property are repairs for:

  • A burst water service or a serious water service leak
  • A blocked or broken lavatory service
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply to the property
  • A failure or breakdown of an essential service or hot water, cooking or heating appliance
  • A fault or damage that makes the property unsafe or insecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • A serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are considered to be routine repairs and should be reported in writing to your property manager as soon as you notice them.

All other repairs are considered to be routine repairs and should be reported in writing to your property manager as soon as you notice them.

Emergency Repair Procedures

In an emergency (as outlined in the list above), a nominated repairer can be contacted directly if the property manager is unavailable.

You will find a nominated repairer listed on your tenancy agreement. Please also email your property manager or Rental Reception with a description of the emergency and details of the type of repair and tradesperson engaged to carry out the repair.

Please note that notifying the Property Manager in writing is a requirement of the RTA.

If the property manager or the nominated repairer cannot be contacted, you can arrange a suitably qualified person to carry out the repair.

Matthews Real Estate recommends the following companies in an emergency. These companies are available 24/7:

Plumbing AK Blair 0412 198 611
Electrical Austnet 0433 911 110

As a tenant, you can pay the repairer yourself and get the money back from the property manager, or get the repairer to bill the property manager directly. If you use our recommended tradespeople, they will invoice Matthews Real Estate.

If you do pay for an emergency repair, please forward all receipts to the property manager who will pay them back within 7 days.

If you pay for emergency repairs, the cost must not exceed the value of 2 weeks rent.

If you pay for emergency repairs, the cost must not exceed the value of 2 weeks rent.

Honest & Trustworthy

Russell is honest, trustworthy and importantly, knows the market.

Dealing with such a warm and friendly family in the real estate business was quite unique and a real bonus!

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Very In-depth Knowledge

Russell and Trevor have very in-depth knowledge of the areas they operate in, and they are well connected to the local community.

Russell was a pleasure to deal with on our purchase and is highly recommended.

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Easy To Work With

Russell was an outstanding agent. He was professional, honest, easy to work with, and incredibly helpful both before and after we bought our house.

Russell has great knowledge of the area and was able to provide us with very useful information that helped up make our decision to buy. I would have no hesitation recommending Russell; if we ever sell we will definitely be using him.

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Trust Matthews Real Estate, with over 85 years
experience in the Brisbane property market.