Renting with Matthews Real Estate

General Tenancy Information

Please find following general tenancy information as well as useful forms and the Tenancy Handbook published by the RTA. For further information regarding your rights as a tenant, please see the RTA website.

Click on the tabs below for tenancy forms, or information about emergency repairs.

Tenant’s and lessors or managers both have rights and responsibilities during a tenancy agreement. Understanding what the general renting rules are will avoid problems.

General renting rules for tenants are as follows:

  • Pay rent on time
  • Keep the place clean, tidy and undamaged
  • If damage occurs, or maintenance is required, report it straight away by email or through the Maintenance Manager app, and request repairs 
  • Keep to the terms of your tenancy agreement
  • Respect your neighbours’ right to peace and quiet

General renting rules for lessors or managers are as follows:

  • Respect tenants’ privacy and comply with entry requirements
  • Carry out repairs and maintenance
  • Meet all health and safety laws
  • Lodge bond with the RTA

Tenancy Forms

Do you have maintenance to report?

We use the Maintenance manager app (download for iOS or android is available) for reporting all  maintenance to our Property Managers.

Using the Maintenance Manager app or web page, you can now report issues directly to your property manager and include photos and detailed information. In addition, you can check the status of any request 24/7 on your smartphone, tablet or via the website.

Maintenance manager Log-in button

Emergency Repairs

What are Emergency Repairs?

Emergency repairs in a rental property are repairs for:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or hot water, cooking or heating appliance
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are considered to be routine repairs and should be reported in writing to your property manager as soon as you notice them. 

Emergency Repair Procedures

In an emergency (as outline in the list above), a nominated repairer can be contacted directly if the property manager is unavailable. (As will be the case during our Christmas trading hours - see our holiday trading hours for 2016)

You will find a nominated repairer listed on your tenancy agreement. Please also email your property manager or Rental Reception with a description of the emergency and details of the type of repair and tradesperson engaged to carry out the repair. Notifying the Property Manager in writing is a requirement of the RTA.

If the property manager or the nominated repairer cannot be contacted, you can arrange a suitably qualified person to carry out the repair.

Matthews Real Estate recommend the following companies in an emergency. These companies are available 24/7:

Plumbing : AK Blair 0412 198 611

Electrical: Austnet 0433 911 110

As a tenant, you can pay the repairer yourself and get the money back from the property manager, or get the repairer to bill the property manager directly. If you use our recommended tradespeople, they will invoice Matthews Real Estate.

If you do pay for an emergency repair, please forward all receipts to the property manager who will pay them back within 7 days.

If you pay for emergency repairs, the cost must not exceed the value of 2 weeks rent.

Requesting Maintenance to a Rental Property

Need to report a maintenance issue to your Property Manager?

Matthews Real Estate now uses Maintenance Manager to lodge all maintenance requests from tenants via the Maintenance Manager website or the Maintenance Manager Apps. 

Using the Maintenance Manager app or web page, you can now report issues directly to your property manager and include photos and detailed information. In addition, you can check the status of any request 24/7 on your smartphone, tablet or via the website.

Please use the buttons/links below to download the app for your mobile device, or to link to the Maintenance manager web portal.

App Store Download
Dowload link AppStore  
  Google Play Download
  Download link Google  

Click Here to log maintenance on the Maintenance Manager website

Log Maintenance via Website

When you register for the first time, Maintenance Manager will recognise your address and associate your property with Matthews Real Estate. We receive a notification immediately and you will be able to track the progress of your request as it moves along the path toward completion by the tradesperson.

For detailed information, please see the tenant page on the Maintenance Manager website or email our office for a PDF document of instructions.